Internal Communication Channels

	sectors
	rail

	light rail

	bus

	ferry

	products & services
	control room systems
	information distribution service
	internet services
	public displays

internal communication channels

	What will work for me?
	At remote sites without Wide Area Network (WAN) or computer:

		Delivery of information via fax
		Typically, this is used for remote stations or locations, where no computer is available, but a fax is already in situ or can be installed easily and connected to a phone line. One clear advantage of fax is that 'paper' messages can be pinned to notice boards, or easily passed between staff

			Where a standard desktop computer and communications (phone line, or WAN) is available:
			Provision of Information via Tyrell Receive

			Where a WAN is installed and an Intranet has been set up:
			Provision of Information via web browser

			Where information is required by mobile staff:
			Provision via WAP phone

Each of these options has different benefits that match the requirements at the point of delivery.

The fax and Tyrell Receive options provide a full audit trail, the latter being easily managed, and having search facilities (e.g. how long were the delays associated with the points problem on May 14th?).

The Tyrell Receive, Intranet and WAP Phone solutions provide a snap-shot 'easy-view' of current disruption, presenting an instant view of the state of the network in real-time.

Full audit? Real-time view? Mobile access?

Fax yes

Intranet yes

WAP phone yes yes

Tyrell Receive yes yes

The appropriate solution can be chosen.

Whether customer services, call centre staff, or operational staff at stations or depots, the following products allow for the managed dissemination of information to ensure consistent communications across your business.

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