A scaled down version of our control room system Tyrell allows recipients to receive information. The solution allows for the management and presentation of messages sent from other Tyrell systems.

Typical applications are for Customer Service Departments, operational staff at stations or depots, or external companies/partners requiring access to service disruption information.

Information is archived, allowing searches for previous incidents.

Tyrell software can also be configured to act as a networked system suitable for Call Centre operations. A single Tyrell system is set up to receive and manage all incoming messages from any other Tyrell systems used by third-parties, with messages being automatically forwarded to as many individual terminals running basic Receive Only copies of the software, as required.

The information is presented in a way that an operator can easily access relevant information to process a callers enquiry, and can be searched or filtered depending on the nature of the call.